AUCTIONS NOW CLOSE EVERY THURSDAY!
7-DAY PICKUP AVAILABILITY — MONDAY THROUGH SUNDAY!
ALL PICKUPS ARE BY APPOINTMENT ONLY.
PICKUP DEADLINE: 7 CALENDAR DAYS FOLLOWING AUCTION CLOSING.
For auctions closing on Thursday, the final pickup deadline is the following Thursday.
If you cannot collect your purchases within the required timeframe, you must contact us within 5 calendar days following the auction closing date to request alternative arrangements.
Items not collected within the required timeframe, without approved arrangements, may be considered abandoned. Refunds or credits may not be available, subject to applicable law.
Please ensure you understand these requirements before placing your bids.
Discount Hunters Auction is an online auction company offering a wide variety of products, including electronics, household essentials, health and beauty products, kitchen appliances, tools, home improvement products, and much more.
Our inventory primarily consists of customer returns, overstock, shelf pulls, open-box merchandise, and other liquidation products sourced from major retailers.
Items may be sealed, new open box, used like new, used, or sold as-is.
Our team makes every effort to inspect products, identify missing parts or accessories, and provide accurate descriptions of their condition.
However, we are not a traditional retail store, and product conditions may vary.
All bidders are responsible for reviewing item descriptions, condition notes, and photographs before bidding.
Our goal is to provide competitive prices, convenient pickup options, and excellent customer service.
All bidders must provide accurate and current registration information.
The billing address provided must match the address associated with the payment card.
Discount Hunters Auction reserves the right to request additional information to verify bidder identity.
Bidder approval may be determined by the bidder's HiBid reputation score and bidding history.
Accounts with negative reputation scores or unresolved negative reports from other auctioneers may be declined.
In certain circumstances, bidders may be approved upon providing a $300 CAD deposit.
The deposit will be refunded if the bidder does not win any items, or applied toward the bidder's invoice if purchases are made.
Bidders may indicate their preferred payment method during registration, including cash or e-transfer.
IMPORTANT: Indicating that shipping is required during registration does not constitute an official shipping request.
Shipping requests must be submitted separately in accordance with Section 7.
All bids placed through our auction platform are binding.
Bidders are responsible for reviewing item descriptions, photographs, conditions, and specifications before placing bids.
Bids cannot be cancelled or reversed simply because a bidder changes their mind.
Discount Hunters Auction reserves the right to add, modify, correct, or withdraw auction lots when necessary.
This may occur to correct inaccurate descriptions, address inventory discrepancies, or prevent listing errors.
We make every effort to provide accurate descriptions and photographs.
Actual product photographs are generally provided when available. Stock photographs may be used for reference.
Bidders must review all photographs and descriptions carefully.
Product conditions and known discrepancies will be identified to the best of our ability.
Invoices are generally issued within 24 hours following auction closing.
Invoices will include applicable details such as:
Unless otherwise stated in the specific auction:
All applicable fees will be reflected on the invoice.
Payment is due within 24 hours following auction closing.
If the registered payment card is declined, the bidder is responsible for arranging an alternative payment method promptly.
Failure to complete payment may result in account restrictions, suspension from future auctions, or other actions permitted under the applicable terms.
E-transfer payments may be sent to:
Please include your invoice number or bidder number in the payment reference to ensure proper allocation.
Customers wishing to pay cash at pickup must indicate this preference during registration or arrange it with our team in advance.
Please bring the exact payment amount, as change may not be available.
Discount Hunters Auction offers pickups 7 days a week, Monday through Sunday, including weekends.
All pickups are strictly by appointment.
Pickup hours and available appointment times are displayed through our designated booking system.
All purchases must be collected within 7 calendar days following the auction closing date.
For auctions closing on Thursday, the final pickup deadline is the following Thursday.
Example:
Auction closes: Thursday, October 22, 2026
Final pickup deadline: Thursday, October 29, 2026
Customers must complete pickup by the deadline unless an extension has been approved in writing.
All customers must book a pickup appointment through our designated booking system.
Walk-in pickups are not guaranteed and may be refused.
Customers must arrive at their scheduled appointment time.
If you are unable to attend, please contact us to reschedule within the permitted pickup period.
Please do not reserve multiple appointment slots for the same invoice unless authorized.
Customers are encouraged to schedule appointments at least 24 hours in advance to allow our warehouse team sufficient preparation time.
Appointment availability is subject to capacity.
If someone else will collect your purchases, you must email:
Your email must identify the authorized individual and the relevant invoice.
Items will only be released to the registered purchaser or an authorized representative following any required verification.
We understand that unexpected circumstances may prevent customers from collecting their purchases on time.
Customers requiring an extension must email us within 5 calendar days following auction closing.
Extensions are subject to approval and warehouse capacity.
When approved, an additional hold of up to 7 calendar days may be granted.
Extensions are not automatic and must be confirmed by Discount Hunters Auction.
If an invoiced item cannot be located during pickup, our team will investigate.
We will provide an update as soon as reasonably possible.
If the item cannot be located, an appropriate refund or credit will be arranged.
Customers must park only in permitted parking areas.
Parking in front of neighbouring businesses, blocking entrances, or occupying restricted spaces is prohibited.
All posted parking signs and staff instructions must be followed.
All shipping requests must be submitted within 5 calendar days following auction closing.
For Thursday auctions, the shipping request deadline is the following Tuesday.
This deadline applies to both PkgPlace shipping requests and customers arranging their own courier.
Requests submitted after this deadline may not be accepted.
We strongly recommend submitting shipping requests immediately after receiving your invoice.
Shipping is generally processed in batches on Wednesdays and Fridays.
Actual processing and delivery times may vary depending on shipment volume, payment confirmation, carrier availability, and item requirements.
Discount Hunters Auction offers customers two options for arranging shipping.
OPTION 1 — SHIPPING THROUGH PKGPLACE
Customers may request shipping through our designated PkgPlace system.
Customers must create an account using their own login credentials.
Through PkgPlace, customers can submit shipping requests, review shipping invoices, and monitor the status of their shipments.
OPTION 2 — ARRANGE YOUR OWN SHIPPING
Customers who prefer not to use PkgPlace may arrange shipping independently.
To use this option:
IMPORTANT SHIPPING CONDITIONS:
Please note: Indicating that shipping is required during auction registration does not constitute an official shipping request.
Applicable shipping and packaging charges are the responsibility of the purchaser unless otherwise stated.
Items will not be shipped until all applicable charges have been paid.
Discount Hunters Auction provides customers with a 72-hour inspection period following receipt of their purchases to inspect their items and report any material inaccuracies in the product description.
However, all issues must be reported by email no later than 3 calendar days following the auction's final pickup deadline, regardless of when the customer collects their purchases.
EXAMPLE:
In this example, customers must report any issues within 72 hours of receiving their items, but under no circumstances later than Sunday, November 1, 2026.
IMPORTANT: BOTH DEADLINES APPLY.
The 72-hour inspection period does not extend the final reporting deadline.
Any issues reported after the applicable deadline will not be eligible for a resolution under our voluntary inspection policy, except where otherwise required by applicable law.
To submit a claim regarding an inaccurately described item, customers must email:
The email must be received within the applicable timeframe outlined in Section 8.1.
Please include:
ALL CONCERNS MUST BE SUBMITTED BY EMAIL.
Verbal complaints or discussions with warehouse staff do not replace the requirement to submit an email within the applicable timeframe.
Once a claim is received, our team will review the information and determine an appropriate resolution.
For claims submitted within the required timeframe and approved by our team, possible resolutions may include:
We are committed to reviewing legitimate concerns fairly and professionally.
Customers must obtain approval before returning an item.
Once a return is approved, our team will provide the necessary return instructions.
Customers will be given a reasonable opportunity to complete an approved return within the timeframe communicated by our team.
Approved refunds will be processed through an appropriate payment method.
E-transfer refunds are generally processed on Fridays.
Processing times may vary.
For discretionary returns accepted by management that are not related to inaccurate descriptions or legal entitlements, a restocking fee of 25% plus $2 CAD handling may apply if disclosed and agreed to as part of the return arrangement.
Restocking fees will not be applied where prohibited by applicable law.
All purchases must be collected within 7 calendar days following auction closing unless an alternative arrangement has been approved.
For auctions closing Thursday, the final pickup deadline is the following Thursday.
Items remaining uncollected after the pickup deadline, without an approved extension or alternative arrangement, may be treated as abandoned in accordance with applicable law.
Where permitted by law, abandoned purchases may be disposed of, resold, or otherwise handled by Discount Hunters Auction.
Refunds or credits may not be available for abandoned items, subject to applicable legal requirements.
Customers unable to collect their purchases within the pickup period must contact:
Requests should be submitted within 5 calendar days following auction closing.
All arrangements must be approved by management.
Simply sending an email does not automatically extend the pickup deadline.
To protect our customers and prevent fraudulent transactions, additional verification may be required for invoices exceeding $300 CAD.
Verification may include a valid government-issued photo ID and confirmation of the payment method used.
The purchaser's identity and payment information must be consistent with the invoice and registration details.
Discount Hunters Auction reserves the right to delay the release of merchandise when reasonable verification requirements have not been satisfied.
Any personal information collected for verification will be handled in accordance with applicable privacy requirements.
By registering and participating in an auction, bidders agree to the applicable auction terms and conditions.
Discount Hunters Auction makes reasonable efforts to ensure the accuracy of auction listings, photographs, descriptions, and other information.
Errors or omissions may occasionally occur.
Customers are encouraged to contact our team regarding any concerns.
All customers and visitors must follow warehouse safety instructions and staff directions while on the premises.
Customers must treat staff, other customers, and neighbouring businesses respectfully.
Unsafe, threatening, or abusive conduct may result in removal from the premises or restrictions on future auction participation.
To the extent permitted by applicable law, Discount Hunters Inc. is not responsible for losses, injuries, or property damage arising from circumstances outside its reasonable control.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.
Discount Hunters Auction may update its terms and conditions from time to time.
The terms applicable to a particular auction will be those presented to bidders for that auction, subject to applicable law.
THURSDAY AUCTION CLOSINGS
7-DAY PICKUP AVAILABILITY
FAST, ORGANIZED, APPOINTMENT-BASED SERVICE
BID. WIN. PICK UP ANY DAY.
For questions, shipping requests, pickup arrangements, or assistance, contact:
3 - Bidding
4 - Invoice and Clerking
5 - Payment
6 - Pick up / Hold
7 - Shipping
8 - Returns/Refunds/Credits
9 - Abandonment
10 - Fraud
11 - Miscellaneous
1 - what we are
Here at Discount Hunters, our mission is to provide you with the best products at the price that you want. We are an online Auction that features various products such as electronics, household items, health & beauty, home and kitchen appliances, tools and many more!! Some are sealed and some are open boxes, mainly customer returns from popular online retailers, overstock shelf pulls and unclaimed packages! We have a large team that inspects every item to make sure that it is in working condition, and to list the accurate description, and if it is missing any pieces or parts, However, please be mindful that we are not a retail store that sells only new products, so please make sure to check the description, as we will always mention any discrepancies there. Should you have any questions or concerns, we will always find solutions for them, and will make sure to provide you with the absolute best customer service!
2 - registration
2.1 Information Accuracy
It is important to provide accurate information in relation to your credit card. The address on file must match the billing address on your file for payment to go through.
2.2 Hi-bid score
At the time of registration, your Hibid reputation score will determine whether you are approved to bid in our auctions or not. If your score is below 0 or there are negative notes from other auctioneers, you will not get approved to bid with our auction, unless you provide us with a deposit.
The deposit will be a total of $300 CAD, that is refundable if you are not a successful winner. Otherwise, it will be applied to your invoice.
2.3 Notes to shipper:
You can mention if you will be paying cash or E-transfer. Mentioning[FAm1] that you request shipping upon registration will not mean that we will ship your items automatically. Check section 7 for more information on shipping.
3 - bidding
3.1 Final Bids
All our bids are final and cannot be reversed. Please do your due diligence in making sure that you do want the product before placing a bid. If you do not adhere to this, section 8. Will apply.
3.2 Feedback
You can ask questions about products during the auction using the “Contact Auctioneer” button. We cannot guarantee we can answer all questions on weekend as we are closed on Saturdays and Sundays. However, questions will be answered during weekdays.
3.3 Right to remove and add
We have the right to add or remove any items on the current running auction. This is usually done to ensure product information accuracy and to avoid any possible mistakes.
3.4 Item description:
We usually describe all, and any information related to the product in our description, and we usually provide actual pictures of our products unless it is sealed. Please scroll through all photos and read descriptions.
4 - Invoices and clerking
4.1 Invoicing
Invoices will be created within 24 hours after the auction close. Our invoices will include item quantity and description, detailed breakdown of payment (Total extended price, Buyer Premium, Handling, Tax, and Invoice total)
4.2 All our invoices will include a 14% buyer premium auction fee, a $1.5 CAD per item handling fee, and 13% sales tax.
5 - payment
5.1 Payment is due within 24 hours after auction close. If the card on file is declined, it will be your responsibility to remit payment and clear the outstanding balance, otherwise your items have a high potential of being considered abandoned, and a very high risk of getting blocked from bidding with Discount Hunters.
5.2 E transfers
Payment could be made via E-transfer, and should be sent to info@discount-hunters.ca . Please include your invoice number so we can know this payment is for the specific invoice.
5.3 Cash at pick up
IF you would like to do cash at pick up, please mention it while registering, and please bring exact change as we do not carry change at our warehouse.
6 - pick up / hold
6.1Pick up times
Pick up times will always be Tuesday to Friday, from 11 AM to 5 PM. If you cannot make it during these times, please arrange shipping, or arrange alternative pick up.
6.2 Authorization for 3rd party pick up
If you are not able to pick up your items, you will have to send us an email to info@discount-hunters.ca to authorize the person picking up on your behalf. We will not release products to anyone other than the name on the invoice, and the authorized person.
6.3 Must book an appointment
You must book and appointment to pick up. We will not be able to pick your items if you show up with no appointment. Please do not sign up for more than one open slot, as this will take away the opportunity for other bidders to pick up and will create confusion during pick up.
6.4 Booking must be made 24 hours prior
To ensure that you have your items ready, and to reduce wait times by 90%, please book your appointment at least 24 hours prior to your pickup time.
6.5 Hold up to 1 week
Due to the limited shelf space, we are only able to hold your items up to 1 week after pick-up week.
6.6 If an item was not found during pick up, we will contact you by Friday to make inform you if we have found the item. If the item is still not found, we will offer a credit/refund.
7 - shipping
7.1 Request shipping within 1 week
Shipping requests must be made within 1 week following the auction close.. We can not promise that we can ship your items if you placed your shipping request after the 1 week timeline. For fastest shipping, we recommend to place your shipping request on Mondays
7.2 We usually ship batches on Wednesday and Friday.
7.3 Registration with PkgPlace
The only way we can ship items out is via PkgPlace. You must create an account with your own username and password. Once that is created, you are able to place shipping request. You can then view your shipping invoice, and status of the request.
8 - returns/refunds/credits
8.1 72 hours guarantee
We provide you with a 72-hour guarantee for your items. We can only honor this policy if the item does not match the description, that is why it is important to read the item description and check the photos.
8.2 To validate your return/refund, you must email us within the respected times of the issue you have with the item, as well as attaching photos/videos detailing the issues of the product. Once that is confirmed, you will then be notified with the resolution to your satisfaction.,
8.3 No worry Return
Once you have received approval to return the item, you can then return the items at your own time, without being rushed.
8.4 Refunds via EMT on Fridays
Refunds via Email Transfer are usually
8.5 Restocking fee of 25% + 2 dollars handling
9 - abandonment
9.1 One Week Timeline
We will provide our valued customers with limited time to pick up their won items, or request shipping, and that is until Friday following the auction close, unless other arrangements are made. To make this clear, if the Auction ends on Sunday night, you will have up until the following Friday to arrange pick up or shipping, any time past that, without any communication from the customer, the items will be considered abandoned and no refund/credit will be provided.
9.2 Making Arrangements
We Understand that situations occur on a daily basis that could conflict with the pick up times and time line, and the only way we can accommodate any of that, is by sending us an email to info@discount-hunters.ca informing us that you will not be able to make it, and that you would need to make alternative arrangements. Once you have communicated with us, we will be more than happy to accommodate your request, within reason.
10 - fraud
10.1 Invoices over $300 CAD
To prevent Fraud, any invoices that total over $300 CAD, the customer will need to provide a valid Photo ID with the current address, and the Card used to make the payment. This information must match what is on the invoice, otherwise Discount Hunters will not be able to release the products to the customer.
11 – Miscellaneous
Discount Hunters Inc. will not be liable or responsible for damage or injury to individuals or their property. The buyer expressly agrees to indemnify and save Discount Hunters Inc. the Seller and their assigns harmless from and against all claims, losses, expenses, damage or liability, directly or indirectly caused by or resulting from an act, including the negligent acts or omissions of Discount Hunters Inc. or anyone acting in his/her behalf in connection with or arising out of auction.
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